Water & Sewer Billing

This office takes care of the water, sewer and refuse billing for the Village of Whitehouse.

Signing up for Service

To establish service, the property owner or renter must sign a utility application in person at the Village Hall, 6925 Providence St., Whitehouse, OH 43571.  This should be done as soon as possible after closing.  If the previous owner schedules the final reading before the application is completed, service will be disconnected and a $20.00 turn on fee will be charged to reinstate service.  If renting the property, a $75.00 deposit is required at the time of application.

Contact

Jill Gundy
Utility Account Clerk
(419) 877-5383
jgundy@whitehouseoh.gov

Payment Options

Mail: Village of Whitehouse, PO Box 2476, Whitehouse, OH 43571

In Person: 6925 Providence Street, Whitehouse, OH 43571

Night Drop: Box is located in the Village Hall Parking Lot (Checks Only)

Direct Pay (ACH): Forms are available at Village Hall or Automatic Direct Payment Form

Credit or Debit Card: Online at www.officialpayments.com or by phone at 1-800-272-9829.  Use jurisdiction code 8420.  There is a charge of $3.95 on payments up to $200.00.

Online Accounts

By creating an online account, you are able to view your monthly bills online.  During the setup of your account you will be given the option of having the bills mailed or e-mailed each month.  This online tool keeps a one year history of your statements.  To sign up for an online account click here  https://smartbillcorp.com/oa/frmLogin.aspx?ws=whitehouse

General Information About the Utility Department

The Village of Whitehouse is connected to the Lucas County Water System, who, in turn, contracts with the City of Toledo for water.  The use of a private well for consumption, watering, or other use is prohibited providing there is a public water line available within two hundred (200) feet of a property line.

The Village of Whitehouse operates its own sanitary sewer system by pumping the sewage through one of our various lift stations to the Regional Pump Station located on Finzel Road where it is pumped to the Lucas County Wastewater Treatment Plant on Jerome Road.

In an effort to assure the efficient operation of our water distribution system, the Water Department will make every effort possible to conduct routine maintenance by flushing and replacing hydrants.  When possible, flushing will take place on Thursdays only.  Keeping that in mind, we suggest you not wash clothes on Thursdays as you may experience discolored water for a short period of time.  Although the discolored water may not be desirable for washing, it is not harmful to your health.

Water Rates (within Village limits) (as of 1/1/17)

1.  Minimum charge for one month or up to 2,000 gallons….$   14.60
2.  Per 1,000 gallons thereafter….$   7.32
3.  Monthly Capital Improvement charge per meter by meter size:
Meter Size                 Charge
5/8” – 3/4”                $ 2.50
1”                                 $ 6.25
1-1/2”                          $12.50
4”                                 $50.00
6”                                 $82.50

Water Rates (outside Village limits) (as of 1/1/17)

1.  Minimum charge for one month or up to 2,000 gallons….$   30.70
2.  Per 1,000 gallons thereafter….$   15.35
3.  Monthly Capital Improvement charge per meter by meter size:
Meter Size                 Charge
5/8” – 3/4”                $ 2.50
1”                                 $ 6.25
1-1/2”                          $12.50
4”                                 $50.00
6”                                 $82.50

Sewer Rates (within Village limits) (as of 1/1/17)

1.  Minimum charge for one month or up to 2,000 gallons….$   7.10
2.  Per 1,000 gallons thereafter….$   3.55
3.  Minimum charge for one month for residents not connected to Village water system….$ 26.64
4.  Monthly Capital Improvement charge per meter by meter size:
Meter Size                 Charge
5/8” – 3/4”                $ 3.01
1”                                 $ 7.53
1-1/2”                          $15.03
4”                                 $60.20
6”                                 $99.33

Sewer Rates (outside Village limits) (as of 1/1/17)

1.  Minimum monthly charge for non-residents not connected to Village system….$ 55.93
2.  Minimum monthly charge for up to 2000 gallons for non-residents with water service
(110% surcharge for outside Village)….$ 14.91
3.   Per 1,000 gallons thereafter (110% surcharge for outside Village)….$   7.46
4.  Monthly Capital Improvement charge per meter by meter size:
Meter Size                 Charge
5/8” – 3/4”                $  3.01
1”                                 $  7.53
1-1/2”                          $15.03
4”                                 $60.20
6”                                 $99.33
No Water Meter         $  3.01

Additional miscellaneous charges:

1.  Water shut-off due to non-payment of a bill (first time)….$ 20.00, Additional shut-offs….$ 40.00
2.  Employee over-time to turn water back on after 4:00 p.m. ….$ 40.00
3.  Deposit for all rental properties before service is turned on….$ 75.00
4.  Replace frozen water meter….Cost of meter plus labor
5.  10% late payment on bills paid after due date
6.  Fee charged to delinquent bills if no prior arrangements made for payment….$ 10.00
7.  Fee for tampering with meter….$250.00
8.  Bulk water, plus cost per gallon….$ 25.00
9.  Damaged service line….Cost of parts plus labor
10. Unauthorized use of hydrant, theft of water….$250.00

Water and sewer tap fees for new construction

1.  Sewer tap fee for Village residents….$1,100.00
2.  Sewer tap fee for non-Village residents….$2,310.00
3.  Water tap fee for Village residents….$   750.00
4.  Water tap fee for non-Village residents….$1,500.00
5.  Fireline or fire suppression line….Cost of materials plus inspection