Water & Sewer Billing
This office takes care of the water, sewer and refuse billing for the Village of Whitehouse.
Signing up for Service
To establish service, the property owner or renter must sign a utility application either online or in person at the Village Hall, 6925 Providence St., Whitehouse, OH 43571. This should be done as soon as possible after closing. If the previous owner schedules the final reading before the application is completed, service will be disconnected and a $20.00 turn on fee will be charged to reinstate service. If renting the property, a $100.00 deposit is required at the time of application.
Contact
Jill Gundy
Utility Account Clerk
(419) 877-5383
jgundy@whitehouseoh.gov
Payment Options
Mail: Village of Whitehouse, PO Box 2476, Whitehouse, OH 43571
In Person: 6925 Providence Street, Whitehouse, OH 43571
Night Drop: Box is located in the Village Hall Parking Lot (Checks Only)
Direct Pay (ACH): Forms are available at Village Hall or Automatic Direct Payment Form
Credit or Debit Card: Online through your Customer Portal at https://whitehouseoh.authoritypay.com There is a convenience fee of 2.5% of the payment amount, with a minimum fee of $2.00.
Customer Portal Accounts
To create your Customer Portal account, please follow these instructions Whitehouse – Customer Portal Self Enrollment
General Information About the Utility Department
The Village of Whitehouse is connected to the Lucas County Water System, who, in turn, contracts with the City of Toledo for water. The use of a private well for consumption, watering, or other use is prohibited providing there is a public water line available within two hundred (200) feet of a property line.
The Village of Whitehouse operates its own sanitary sewer system by pumping the sewage through one of our various lift stations to the Regional Pump Station located on Finzel Road where it is pumped to the Lucas County Wastewater Treatment Plant on Jerome Road.
In an effort to assure the efficient operation of our water distribution system, the Water Department will make every effort possible to conduct routine maintenance by flushing and replacing hydrants. When possible, flushing will take place on Thursdays only. Keeping that in mind, we suggest you not wash clothes on Thursdays as you may experience discolored water for a short period of time. Although the discolored water may not be desirable for washing, it is not harmful to your health.